Clinical Practice SWES Practice Exam

When dealing with a client in crisis, a social worker should prioritize?

1. Establishing rapport

2. Assigning blame for issues

3. Encouraging independence immediately

4. Promoting self-disclosure at once

The correct answer is: Establishing rapport

When assisting a client in crisis, prioritizing the establishment of rapport is essential because it lays the foundation for trust and communication. During a crisis, clients often experience heightened emotions and may feel vulnerable, scared, or defensive. By focusing on building rapport, the social worker creates a safe space where the client feels heard and understood, which is crucial for effective intervention. Establishing rapport helps in de-escalating the situation, as it encourages the client to open up about their feelings and circumstances. This openness allows the social worker to assess the client's needs accurately and develop an appropriate response or intervention strategy. The relationship built through rapport can lead to better collaborative work in finding solutions and fostering resilience in the client. By contrast, assigning blame for issues would undermine any progress in building trust and could alienate the client further. Encouraging immediate independence may not be appropriate in a crisis, as clients often require guidance and support to navigate their challenges. Promoting self-disclosure too quickly can overwhelm the client, as they may not be ready to discuss their emotions or experiences at that moment. Therefore, establishing rapport is the most effective and compassionate approach when working with clients in crisis.